It's interesting that he quoted the positive parts from EJ's post; but not the negative parts:
My next call was to airbnb.com - I tried their "urgent" line, their email address, their general customer support line. I heard nothing - no response whatsoever - until the following day, 14 sleepless hours later, and only after a desperate call to an airbnb.com freelancer I happen to know helped my case get some attention.
My next call was to airbnb.com - I tried their "urgent" line, their email address, their general customer support line. I heard nothing - no response whatsoever - until the following day, 14 sleepless hours later, and only after a desperate call to an airbnb.com freelancer I happen to know helped my case get some attention.